About Net5

Find out what makes us great, and why your site belongs at Net5!

For a business, your website is incredibly important. Even for a personal site, the last thing you want is an unreliable web host. That's why we think it's important that you get to know the people that are going to be behind your site.

Incorporated in 2007, Net5 Pty Ltd is an Australian-owned small business, like many of our customers. We understand the pressures that your business is under, because we're affected by those same pressures. Run by brothers Simon and Richard Wilson, Net5 combines modern technologies with best practices.

Simon provides the technical expertise for Net5. With more than 12 years of Linux and Unix administration experience, he provides the majority of the technical support, system management and configuration. Having run web hosting systems on a number of platforms since 2002, he knows what it takes to keep a server running in a production environment, without a single security breach. With an honors degree in Computer Systems Engineering, Simon combines best practices with bleeding-edge technologies to give you the best possible web hosting experience. In his spare time, he plays cello in a local chamber orchestra, and enjoys spending as much time outside as possible.

Richard is the business and marketing expert. With majors in marketing and economics, Richard intimately understands how businesses are managed, and the impact that global markets have on small businesses. He has helped to transform the web presence of a number of sites, and is the principle web developer for Soulshine (an independent music community). In his spare time, Richard plays as well as builds his own acoustic guitars.

Contact Details

To contact us, simply send us an email:

We'll get back to you as soon as we can. Existing clients will find more contact details in their Welcome email, but feel free to email us here as well!

Our Philosophy

There's a lot of really bad web hosting providers out there. Big and small, the vast majority are dreadful. We list below the principles we follow that make us better than the rest.

  • We're a small business, and we're proud of it

    So many web hosting companies have flashy websites with annoying sound and animation, with pictures of headset-wearing models next to the multi-million-dollar systems they claim to own. When you look behind the façade, there's usually just a single person, with very little experience. Their website was purchased from a template site, and like the thousands of other small-time hosts, they can't offer you any more support than their server's control panel.

    We're proud of the fact that we're a small business. We've decided from the very beginning that we'll never take on more customers than we can support, or to oversell our services to the detriment of our customers. Australian small businesses have traditionally focused on good, honest business practices, and we're proud to follow in this tradition.

  • You get the real deal

    There's a very dangerous and misleading trend in web hosting — the "unlimited package". These companies offer you limitless amounts of disk space, bandwidth and other services, or amounts which far exceed the capabilities for all but the most extreme of supercomputers. These companies sell this product with the expectation that the vast majority of their users will have minimal demands on their sites. Then, if your site becomes too popular, or consumes too much of their so-called "unlimited" resources, your site is suspended, your visitors disappointed, and quite often your account is terminated, deleting your data and website contents.

    We're strongly opposed to this dishonest business practice. All our web hosting, J2EE hosting, Solaris Zone (VPS) hosting and other services are designed so that you get exactly what you're promised. We ensure that we get maximal performance from our systems, but we never use this as an excuse to "over-sell" our systems, or any of the other unscrupulous practices of our competitors.

  • Know who you're speaking with

    Big business has completely removed the ability to talk to the same person twice. And for many web hosting companies, many which outsource their technical support to a low-cost support service, you can't even guarantee you'll talk to somebody in the same company, let alone the same person.

    We pride ourselves on the fact that we provide unrivaled support for our customers. You'll always talk to the same person, and that person can help you with your issue right then and there. We call this Net5's HumanSupport™. We've listed our biographies above so you even get an idea who you're talking to before you email us or sign up for our service.

  • Honesty is not the best policy, it's the only policy

    So many times, when a problem occurs, technical support staff will tell you that it's a problem on the user's end. They'll send their customers in circles while they try to figure out what's wrong with their server.

    At Net5, we'll always let you know when there's a problem. We've gone to great lengths to ensure that our systems are as reliable and robust as possible, but machines will always fail, and Murphy is always ready to undo the best laid plans. If that does happen, we'll let you know as soon as possible what's causing the issues, and will do everything in our power to make things right.

  • We Listen

    Ever had a great idea to make your site better, but either didn't have any way to let yourself be heard, or were simply dismissed out of hand?

    Our greatest asset is our customers. Not only are they all really smart people (they chose Net5, after all!), but they come from such varied backgrounds, each with their own point of view. Harnessing this raw power is hard, but we promise to always listen to what you want, and to do whatever we can to make it happen.

  • We love what we do

    Disgruntled technical support staff are at best annoying, and can potentially cost your site or your business a great deal.

    We love what we do. We're not here to make a quick dollar at the expense of our customers — an approach we've seen countless times in this industry. We care about your site, and we're only happy once you are.